The project started in late 2018 and was born out of Corrections identifying that their current collection of websites and multi-step candidate experience needed to be improved. They were keen to take a step back, look at what candidates needed and reshape a careers platform that better communicated the mission of Corrections, what life was like working at Corrections and the full suite of roles that Corrections have. We had to set a goal of discovering “What makes a careers site great”, we undertook qualitative and quantitative research which allowed us to gain a firm understanding of who their audience is, their goals, barriers and motivations. We ran a number of co-design workshops to bring together the best design experience and business needs. This helped us come up with unique solutions and ideas that work for everyone. Through user interviews, we could identify quickly what areas were working well and where we could make improvements. Throughout the research and interview phases of the project, one of the main trends that came out was the importance of having a platform that functions to each individual’s need. Be that “I want to apply for jobs now. This was a balancing act, creating ways for users to get to their goals was one of the biggest challenges of the project and one that heavily informs the way you go about navigating the site. The other thing that we discovered through the process was that people really value careers content that is quickly consumable and is written in a way that is speaking to them, not at them, as it helps build a more approachable human connection with what's being displayed to them. Overall we learned that careers sites are way more than just “view vacancies” they are people-centric experiences that need to be highly adaptive and enable a huge variety of individual requirements. We can’t thank Corrections enough for the opportunity to reshape their site and we are all super stoked with the final outcome. Careers at Corrections site we’ve been working on went Live on 17th June 2019.
